Florida Identity Verification and Identity Theft Information

The Florida Department of Economic Opportunity (DEO) recently provided an update on their efforts to curb fraudulent claims.

 

  • DEO has recently provided claimants the option to verify their identity through ID.me, if they have a "locked" claim status.
  • If a claimant has already verified their identity through ID.me, the claimant does not need to re-verify their claim. However, you may be prompted to login to ID.me using multifactor authentication throughout the Reemployment Assistance claims process.
  • If the claimant has a "locked" claim status, the link to verify their identity can be found on their CONNECT homepage. For more information about ID.me, click here.
  • DEO is aware of an issue where some claims are being re-locked in CONNECT after a claimant verifies their identity through ID.me. DEO is working diligently to resolve the issue and unlock claims that have been re-locked. For existing claimants who have verified their identity, please allow 24-48 hours for your claim to be unlocked.
  • DEO also provided an identity theft toolkit which details what Floridians should do if they are a victim of identity theft and steps they should take to mitigate fraudulent activity on their account. To view the identity theft toolkit, click here.
  • Any new claimant filing for Reemployment Assistance will need to verify their identity through ID.me. For more information about ID.me visit the claimant resource page, here.
  • DEO launched an online fraud form providing Floridians the opportunity to report instances of Reemployment Assistance fraud or identity theft. If someone is aware of any instance of Reemployment Assistance fraud or believes they are a victim of Reemployment Assistance identity theft, please click here and select the “Online Fraud Form” to provide the Department with additional information about fraudulent claims.