When a potential fraud case is opened with the state workforce agency, they will use a variety of steps to investigate the case. Using the information that Thomas & Company and the employee provided, the states will start by cross matching data with a variety of sources to make a determination based on the facts in the case.
Once the theft is reported to the state workforce agency, the agency revokes the UI account of the fraud victim and cooperates with law enforcement and banks, but it’s up to those external agencies, and not the state, to locate the criminals and prosecute them.
The state may need additional information from the employee. Therefore, it is important that they complete any additional state requests for information quickly, so they can continue to investigate the claim of fraud.
Make sure that your employees keep documentation of all attempts to reach the state – including keeping records of who they spoke to, when they spoke, and what the next steps are.